Job Vacancy: Customer Service Agent

Job Vacancy: Customer Service Agent | E-commerce Department 

Al-Taawon Company is pleased to announce the availability of a vacancy for the position of Customer Service Agent at the company’s headquarters. We invite experienced and qualified professionals to apply and join our team.

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Key Responsibilities:

• Respond promptly to customer inquiries through phone, email, or chat.

• Provide accurate information about products, services, and company policies.

• Handle and resolve customer complaints in a professional manner.

• Maintain detailed records of customer interactions and feedback.

• Follow up with customers to ensure their issues are fully resolved.

• Collaborate with other departments (sales, logistics, finance, etc.) to ensure smooth service delivery.

• Achieve individual and team performance targets such as response time and customer satisfaction.

• Contribute to improving customer service processes and quality standards.

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Qualifications and Requirements:

• Bachelor’s degree in Business Administration, English, or any related field.

• Minimum 2 year of experience in customer service, call center, or a related role (preferably in retail, FMCG, or e-commerce).

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.w

• Good computer skills (Microsoft Office, CRM systems, and email communication).

• Ability to work under pressure and handle multiple tasks.

• High attention to detail and a customer-oriented attitude.

• Willingness to work shifts or weekends if required.

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Interested candidates are invited to send their CV to: (hr@taawon.iq) with the subject line: Customer Service Agent