🔹 Job Title: Ticketing Supervisor📍 Location: Baghdad – Al

🔹 Job Title: Ticketing Supervisor

📍 Location: Baghdad – Al-Saadoun

🕒 Job Type: Afternoon Shift – 8 Hours Per Day, 6 Days a Week

💰 Salary: Starting from 1,000,000 IQD

Darjah for Employment Services is hiring a Ticketing Supervisor join one of our clients in Tourism and Travel Sector.

🔸 Key Responsibilities:

- Supervise daily ticketing operations and ensure smooth workflow during the afternoon shift.

- Manage ticket bookings, rebooking, cancellations, and ticket issuance with high accuracy.

- Lead and support the ticketing team, ensuring professional customer service standards.

- Handle escalated customer inquiries, issues, and complex booking cases.

- Review and verify customer information, travel details, and documentation.

- Train and guide staff on ticketing systems, procedures, and best practices.

- Coordinate with airlines, travel partners, or event organizers as required.

- Prepare daily and weekly performance and ticketing activity reports.

- Ensure compliance with company rules, ticketing policies, and industry guidelines.

- Maintain organized workflow and ensure timely completion of tasks.

🔸 Qualifications:

- Bachelor’s degree or diploma in a relevant field is preferred.

- Minimum of 5 years of experience in ticketing operations, preferably in a supervisory or senior role.

- Strong knowledge of ticketing systems (experience with Amadeus, Galileo, or similar is a plus).

- Excellent communication, leadership, and problem-solving skills.

- High attention to detail and ability to handle work pressure professionally.

- Strong customer service orientation and team-management abilities.

📩 To apply: Send your CV to muhmdalrawi@darjah-iq.com

with Subject Line: Ticketing Supervisor