Hirring 📢 📢 Job Title: Technical Support Engineer Company: Hala sat telecome

Hirring 📢 📢 

Job Title: Technical Support Engineer

Company: Hala sat telecome 

Department: Technical Support 

Job Summary

The Technical Support Engineer is responsible for receiving customer calls and support requests, diagnosing technical issues related to internet services, and providing first-level troubleshooting and resolution. 

Key Responsibilities

* Receive and handle inbound customer calls, emails, and support tickets related to technical issues.

* Diagnose and troubleshoot internet connectivity issues (fiber, wireless, routers, modems, and customer premises equipment).

* Resolve issues remotely whenever applicable within defined service procedures.

* Follow up on escalated cases and keep customers informed of progress and resolution.

* Log all cases, actions, and resolutions accurately in the tickete system.

* Provide basic guidance to customers on device configuration and service usage.

* Coordinate with field teams, NOC, and other technical units as required.

* Identify recurring issues and report them to supervisors for continuous service improvement.

* Maintain a professional and customer-focused communication approach at all times.

Qualifications & Experience

* Bachelor’s degree in Information Technology, Computer Engineering, Telecommunications or a related field.

* 1–3 years of experience in technical support, helpdesk, or ISP environment .

* Basic understanding of networking concepts (TCP/IP, LAN/WAN, Wi-Fi).

For application kindly contact:

Email: teba.thamer@halasat.com

Phone : 0 789 007 1000