📌 Al-Sunober Company is Hiring Position Title: Operations CoordinatorLocation: Baghdad -

📌 Al-Sunober Company is Hiring

Position Title: Operations Coordinator

Location: Baghdad - Ineer Karadah.

Working Days: 6 Days (Saturday to Thursday)

Working Hours: 9:00 AM – 5:00 PM

-Job Purpose

The Training & Operations Coordinator is responsible for coordinating operational training programs and supporting daily operational excellence across all branches. This role ensures employees are properly trained, company standards are consistently implemented, operational procedures are followed, and continuous improvement initiatives are executed to enhance service quality, productivity, and customer satisfaction.

- Key Responsibilities:

- Monitor training attendance, completion rates, and employee competency assessments.

- Maintain training records, certifications, and learning management documentation.

- Support the development and continuous improvement of training materials, manuals, SOPs, and operational guides.

- Coordinate product knowledge training for new menu items, beverages, and seasonal promotions.

- Identify training needs through operational audits, performance evaluations, and management feedback.

- Monitor employees' post-training performance and recommend additional coaching when needed.

- Coordinate cross-training initiatives to improve workforce flexibility.

Support leadership development programs for supervisors and future managers.

- Monitor daily branch operations to ensure compliance with company standards and SOPs.

Coordinate with Operation Director to implement corrective action plans.

- Support implementation of operational projects and continuous improvement initiatives.

- Track branch operational KPIs and prepare performance reports.

- Coordinate communication between Operations, HR, Quality, Marketing, and Supply Chain departments.

- Follow up on action plans resulting from operational meetings.

- Prepare weekly and monthly training reports.

- Generate operational performance dashboards.

- Qualifications & Requirements:

- Bachelor's degree in Business Administration, Human Resources, Hospitality Management, or a related field.

- 2–5 years of experience in Training, Operations, or Hospitality Operations.

- Experience in coffee chains, restaurants, retail, or FMCG is highly preferred.

- Strong understanding of operational standards and customer service.

- Excellent organizational and coordination skills.

- Proficiency in Microsoft Office (Excel, PowerPoint, Word).

- Key Skills:

Training Coordination

Operations Management

Coaching & Facilitation

Communication Skills

Leadership Support

Time Management

Problem Solving

Project Coordination

Data Analysis & Reporting

How to Apply:

Interested candidates should send their CV to: 📩 hr@alsunober.com Please include “ Operation Coordinator - Baghdad” in the subject line of your email.