Warranty Coordinator/Workshop Controller JOB PURPOSE:Prepares, records and submits

Warranty Coordinator/Workshop Controller

JOB PURPOSE:

Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly. Verifies warranty coverage, processes claims, coordinates with manufacturers or suppliers, and ensures compliance with warranty guidelines and regulations.

The workshop controller is responsible for Managing and developing the workshop. Providing technical support to staff and customers. Ensuring that maximum utilization and quality is achieved from the workshop and customer satisfaction is achieved. Ensuring that repairs and services to vehicles are carried out efficiently and to the highest possible.

Job Description :

1. Processes warranty claims on a timely basis for each distributor.

2. Discusses the warranty claim and expectations with customers

3. Prepares and processes warranty documentation according to manufacturer guidelines. Processes all warranty paperwork to ensure proper documentation

4. Submit claims quickly and efficiently. Follow up with manufacturers to ensure claims are being processed properly

5. Adjust and resubmit any denied claims to secure payment for warranty work

6.  

7. Reconciles all warranty receivables with payments through the appropriate accounting schedule.

8. Verifies criteria required by factory or distributor.

9. Resubmits all rejected claims promptly or receives authorization to write them off.

10. Follows up on payment of outstanding claims.

11. Arranges for parts to be shipped to the factory or distributor or to be scrapped.

12. Files and maintains all service records as required by the warrantor.

13. Assists with the cashier and telephone duties as needed.

14. Maintains a professional appearance and a neat work area.

15. Performs other duties as assigned.

16. Workflow and Time Management: Organize and prioritize the workload within the workshop to ensure timely completion of service and repair jobs.

17. Staff Supervision: Provide leadership and guidance to technicians and support staff, including assigning tasks, monitoring performance.

18. Customer Service: Interact with customers to understand their service requirements, provide estimates, and address any concerns they may have.

19. Parts Management: Coordinate with the parts department to ensure availability of necessary parts and materials for scheduled jobs, minimizing delays and maximizing efficiency.

20. Technical Support: Offer technical assistance to technicians when needed.

21. Health and Safety Compliance: Ensure compliance with all relevant health and safety regulations and company policies to maintain a safe working environment for staff and customers.

22. Other Tasks: To undertake other tasks as may reasonably be required. Including liaising with customers, working outside normal hours, supervising and instructing trainees.

Interested candidates may send their CVs to the following email address: careers@harlem.group and write the job title (Warranty Coordinator/Workshop Controller- Baghdad)  they are applying for in the email subject line.