Job Vacancy Customer Care Key Account (Vendor Support) Company: Mirsal Zayouna Location:

Job Vacancy

Customer Care Key Account (Vendor Support)

Company: Mirsal Zayouna 

Location: Baghdad – Zayouna

Employment Type: Full-time (8 working hours/day, 6 days/week)

Mirsal Zayouna is looking for motivated, customer-oriented professionals to join our team as Customer Care Key Account (Vendor Support). We are hiring for both Junior and Senior levels.

Available Levels

* Junior: 1–3 years of relevant experience.

* Senior: 3–5 years of relevant experience.

Key Responsibilities

* Manage and maintain strong relationships with assigned vendors (Key Accounts).

* Respond to vendors’ inquiries, requests, and complaints in a professional and timely manner.

* Coordinate with internal departments to ensure efficient issue resolution.

* Monitor vendors’ performance and service quality.

* Follow up on pending cases and ensure timely closure.

* Prepare reports and maintain accurate records.

* Ensure a high level of customer satisfaction through effective communication and support.

Requirements

* Bachelor’s degree in Business Administration or a related field.

* Relevant experience according to the required level.

* Good command of English (written and spoken).

* Proficiency in Microsoft Office applications (especially Excel, Word, and Outlook).

* Excellent communication and interpersonal skills.

* Strong problem-solving and conflict-resolution abilities.

* Good organizational and time management skills.

* Ability to work under pressure and manage multiple priorities.

* Attention to detail and commitment to delivering high-quality service.

Salary

Salary will be determined based on experience, qualifications, and competency.

How to Apply

Interested candidates are invited to send their CV to:

hr.iq@zmcexpress.com

Only shortlisted candidates will be contacted.