Qaser Almaraya Travel & Tourism Company Seeking For Customer Service Representative To

Qaser Almaraya Travel & Tourism Company Seeking For Customer Service Representative To Join Our Team.

JOB DESCRIBTION

Job Title: customer service representative.

Location: Baghdad, Al-Mansour.

Department: customer service . 

Time: 03:00pm ---- 11:00pm (on site)

Reports to: Sales Manager.

Salary starting from IQD 600,000

Job Summary:

The Customer Service Representative for our Travel & Tourism company will be responsible for providing exceptional support to clients, assisting with travel bookings, inquiries, and resolving any issues related to tours, flights, or accommodations. The role requires strong communication skills, a friendly and professional attitude, and the ability to handle multiple customer requests efficiently. The ideal candidate is knowledgeable about travel services, empathetic, and dedicated to ensuring a seamless and memorable experience for our clients.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, or chat.

Assist clients with travel bookings, including flights, tours, accommodations, and packages.

Resolve customer complaints or issues efficiently and escalate when necessary.

Provide accurate information about travel services, destinations, schedules, and policies.

Maintain detailed records of customer interactions and transactions.

Collaborate with other departments (e.g., reservations, operations) to ensure a seamless customer experience.

Follow up with customers to confirm satisfaction and offer additional services when appropriate.

Stay updated on industry trends, promotions, and company offerings.

Promote company services and encourage repeat bookings or referrals.

Skills:

Excellent verbal and written communication skills.

Strong problem-solving and conflict resolution abilities.

Good knowledge of travel services, destinations, and booking systems.

Previous experience with Odoo system.

Proficiency in Microsoft Office, especially Word and Excel.

Customer-oriented mindset with empathy and patience.

Ability to handle multiple tasks and work under pressure.

Attention to detail and accuracy in handling bookings and information.

Proficiency in computer applications and CRM software.

Teamwork and collaboration skills.

Adaptability and willingness to learn new systems or procedures.

Compensation & Benefits:

Salary starting from IQD 600,000, depending on experience and qualifications.

Work schedule: 6 days per week.

Training and professional development opportunities.

Supportive and collaborative work environment.

Access to employee discounts on company travel packages and services.

Preferred Qualifications:

Bachelor’s degree in Tourism, Business Administration, or related field.

Minimum 1-2 years of experience in customer service, preferably in the travel and tourism industry.

Basic knowledge of travel booking systems and online reservation platforms.

Multilingual abilities, especially English and Arabic; additional languages are a plus.

Strong organizational and time management skills.

Ability to work flexible hours, including weekends or holidays if required.

Ability to interact with diverse customers and quickly understand their needs.

Positive attitude, proactive approach, and a passion for providing excellent customer service.

Work Environment & Conditions:

Office-based role with regular interaction with clients via phone, email, and online chat.

Fast-paced environment requiring multitasking and attention to detail.

The role is entirely office-based and does not require travel.

Standard office hours with potential for evening, weekend, or holiday shifts based on business needs.

Collaborative work with other departments such as reservations, operations, and marketing.

Daily use of computers, CRM systems, booking platforms, and office software.

Focus on providing a professional, friendly, and customer-oriented atmosphere.

Apply by 🔗 

https://advicts-qasr-almariyah.odoo.com/jobs/customer-service-representative-19