IT Help Desk / IT Support OfficerOrganization: Dr

IT Help Desk / IT Support Officer

Organization: Dr. Atyaf Medical Group

 Location: Iraq, Baghdad  (Flexible to travel between branches)

Job Summary

Dr. Atyaf Medical Group is seeking a qualified IT Help Desk / IT Support Officer to provide technical support across our medical centers and hospitals. The role involves troubleshooting hardware, software, and network issues, supporting end users, and assisting in maintaining servers and IT infrastructure. The ideal candidate must be flexible and willing to travel between branches across Iraq when needed.

Key Responsibilities

Technical Support

Provide first-line IT support to staff for hardware, software, and network-related issues.

Install, configure, and maintain computers, printers, scanners, and other IT equipment.

Troubleshoot Windows operating systems, office applications, and user-related technical issues.

Support users with email systems, shared drives, and internal systems.

Server & Infrastructure Support

Assist in monitoring and troubleshooting Windows servers and network infrastructure.

Support Active Directory user management, permissions, and access control.

Assist in server maintenance, backups, updates, and system monitoring.

Diagnose and resolve server connectivity or performance issues when required.

Network Support

Troubleshoot LAN/WAN connectivity issues.

Configure and support routers, switches, and network devices.

Ensure stable network connectivity across branches.

IT Operations

Maintain IT asset inventory and documentation.

Support system installations, upgrades, and maintenance.

Ensure compliance with IT security policies and data protection standards.

Coordinate with external IT vendors and service providers when necessary.

Field Support

Travel between medical centers and hospitals when required to resolve technical issues.

Provide on-site IT support during system installations or technical emergencies.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field.

Minimum 2–3 years of experience in IT Help Desk or IT Support roles.

Strong knowledge of Windows OS, Microsoft Office, and hardware troubleshooting.

Basic to intermediate knowledge of Windows Server administration and networking.

Skills

Experience with Active Directory and user management.

Knowledge of network troubleshooting (LAN, switches, routers).

Ability to diagnose server-related issues and escalate when needed.

Strong problem-solving and communication skills.

Ability to work under pressure and respond to urgent technical issues.

Requirements

Willingness to travel between branches across Iraq when required.

Ability to work independently and as part of a team.

Good organizational and documentation skills.

Preferred Qualifications

Certifications such as CompTIA A+, Network+, or Microsoft certifications.

Experience working in hospital or healthcare IT environments.

How to Apply

Please send your CV to:

 jobs@dratyafcenters.com

Subject: IT Help Desk / IT Support Officer